MyCalyx FAQs

Is there an additional cost to use MyCalyx.com?
No, there is no extra charge or fees to use MyCalyx.com.

Are older Point versions available from MyCalyx?
Yes. The current and latest two Point versions are available. In addition, the latest three PointCentral versions are available. Service packs are not considered versions and are available while the associated version is available.

When a service pack is released for Point, how is it installed?
After your online account is established, all account management is performed on MyCalyx. Users are assigned software versions and service packs by the MyCalyx administrator.

What internet browser should I use with MyCalyx?
MyCalyx supports Internet Explorer, Mozilla Firefox and Chrome. The preferred MyCalyx browser is Internet Explorer, version 9.0 or higher.

Does Calyx have access to our data folders and borrower personal information when we use MyCalyx?
No files are uploaded to MyCalyx during an installation or uninstallation. Point checks the server to verify whether the computer is authorized to use Point. If the computer is not authorized, Point is uninstalled. The MyCalyx-initiated uninstall is the same as a user-initiated uninstall. If borrower files are stored on the computer, they remain on the computer. However, the files are not accessible unless Point is installed. MyCalyx is used only to facilitate the Point installation and uninstallation. MyCalyx does not remove any borrower files that are associated with Point.

Is the Calyx Customer Service Group still available to users within our organization?
Yes, the Calyx Customer Service Group is available free of charge to all current customers. You can contact Calyx Customer Service via phone at (800) 342-2599 or via email at customerservice@calyxsoftware.com. Customer service is available Monday through Friday, 8 a.m. to 6 p.m. CST.

If one of our Point users leaves the company and a replacement is hired, what happens to that particular user license?
After removing the user from MyCalyx.com, the seat is returned to you and is available for reassignment. Create a new user and assign the seat to them. After you assign the seat to a new user, your seat count is reduced by one and an email is sent to the new user. To transfer a seat to a different computer for a current user with an existing email address, remove the selection from the End User check box for that user. Have the user open Point from their original computer to initiate the uninstall. After the uninstall is completed, select the End User check box again for that user. A new email is generated with the installation link and sent to the user. The installation is initiated when the user opens the link from their new computer.

What if I no longer want a user to have access to my data files or to Point?
MyCalyx.com associates an email address with a specific computer and authorizes that computer to run Point. To remove Point from a particular computer, remove the selection from the End User check box for that email address. When you clear the End User check box, an additional seat is available that you can deploy to a different computer. The next time the user who is associated with the email address and computer tries to launch Point, it is automatically uninstalled from that computer.

What is the difference between the number of installations and the number of users?
In Point, the number of users is the number of seat licenses purchased for your organization. Installations are one per user. The numbers will match when all licensed seats are installed. In PointCentral the number of users and number of installations do not have to match. PointCentral accounts can have multiple installations per Point license.

Can a PointCentral user have a duplicate installation? If so, how is this done?
PointCentral users can have multiple installations per user. We recommend users use a different email address for each installation so when changes or uninstalls are needed, they are made on an individual device rather than all installations at one time.

From initial application through trailing documents – including secondary marketing, Calyx has you covered.

Call 800-362-2599 for pricing options or to schedule a live demonstration.